Home > Legal > Privacy Policy

Freephone: 0800 0407068

P.Loftus & Son; Funeral Directors - Privacy Statement

This Privacy Policy explains how your personal data and information are used:

  • How we store it
  • Why it is being held
  • What Third Parties we pass your personal data information on to and for what purpose
  • How long we need to keep your personal data and information
  • Possible repercussions it may have if you decide to withdraw your personal data and information How we dispose of your personal data and information securely. This includes personal data and information we obtain from you face to face, via the telephone, via written correspondence , via email or via our website.
This is in line with the General Data Protection Regulation (GDPR).

Who Are We?

P Loftus & Son Ltd (Established in 1887) is an Independent family owned, family run Funeral Directors.
Our Head Office is 263 Barlow Moor Road, Chorlton, Manchester M21 7GJ
Company Registration No: 06234233
Telephone Number: 0161 861 9336

We are members of The National Association of Funeral Directors (NAFD) and The National Society Of Allied And Independent Funeral Directors (SAIF)

Descriptions and Meanings

‘We’ ‘Our’ or ‘Us’ - P Loftus & Son Ltd
‘Third Party/ies’ - External Agencies to aid with the funeral arrangement process:

  • Hospitals
  • Care / Nursing Homes
  • H M Coroner
  • Cemeteries / Crematoria
  • Printers - RE: Orders of Service / In Memoriam Cards
  • Newspaper Agencies - RE: Obituary Annoucements
  • Florists
  • Catering Services
  • Monumental Masons
  • General Practitioner’s (GP’s)
  • Register Office
  • Police
  • Religious Ministers / Celebrants / Organists
  • Charities
  • Social Services
  • Bereavement Services / Mortuary Department
  • Pre-Paid Funeral Companies
  • Bank / Building Societies / Credit Card Companies
  • Department of Work and Pensions (DWP)
  • Solicitors
  • Debt Collection Agencies

Personal Data We Collect

  • Your name
  • Your home address
  • Your contact telephone numbers
  • Your relationship to the deceased person
  • Your email address (if applicable)
  • Your credit card details (if applicable)
  • Your signed consent details
  • Funeral Estimate and Funeral Invoice information
  • Your Next of Kin details RE: If you are taking out a Pre-PaidFuneral Plan
  • Name and address of donor's details (where provided) RE: Charitable Donations
  • Company details, contact name, telephone numbers if you are a Third Party

How We Collect Your Personal Data

  • First Call Telephone Message (paper record)
  • Funeral Service Arrangement (paper record)
  • Pre-Paid Funeral Plan (email / website / paper record)
  • Funeral Estimate and Funeral Invoice information (paper record)
  • Signed Consent details (paper record)
  • General Enquiries (email and paper record)
  • Visual Contact

Why Do We Collect Your Personal Data?

We need to collect your personal data and information to fulfil your contractual agreement for us to carry out the funeral arrangements of your loved one, and to be able to keep you updated throughout this process. This means that we will also need to provide your personal data and information to the necessary 'Third Parties' to enable the funeral service to be carried out, and for the necessary paperwork to be completed EG: Completion of the cremation paperwork where doctor’s may need to speak to the Next of Kin.

We need to collect your personal data and information to fulfil your contractual agreement when setting up a Pre-Paid Funeral Plan. We do not collect your personal data and information for marketing purposes, nor do we pass this information onto any external organisation who is not directly involved with the funeral arrangement process or Pre-Paid Funeral Plan process.

Security of Personal Data

  • Paper Records - Access to your personal data and information is limited to authorised staff who are directly dealing with your arrangements and enquiries. This includes only authorised staff who have access to security keys for lockable storage facilities, and the secure keys and codes to the premises.
  • Electronically - Any of your personal data and information which is stored electronically is only accessible by authorised staff who have their own individual password and log-in details to the computer systems. All computer systems are regularly backed up on a separate hard drive which is kept in a locked safe and is only accessible by authorised staff. If a USB stick or disc temporarily contains your personal data and information, this is only accessible by authorised staff and is securely locked away on a daily basis.
  • Credit Card Payments - Your personal data and information and payment card details are kept on paper record until the payment has been processed, then the paper record is shredded.

Retention of Personal Data

We will keep all of your personal data and information indefinitely, which you have agreed to when signing your contractual agreement with us. This will be kept for archival purposes and for future enquiries as to whom made the original burial or cremation arrangements.

It is your legal right to instruct us, in writing, at any time, to either erase all of your personal data and information, or instructions to restrict how we use your data. In doing so, there may be consequences if your personal data and information are erased, especially if you require this information for the future, as we would have none of your data available to look back on.

How Do We Dispose of Your Personal Data?

  • Paper Records - Any paper records with your personal data and information which you have requested to be erased is handled by an authorised member of staff. A cross-shredder is used for this purpose.
  • Electronic Records - Any electronic records with your personal data and information which you have requested to be erased is handled by an authorised member of staff. This includes erasing any of your personal data and information held on any separate back-up hard drives, computer history, computer trash bin, or from the cloud.

Third Party Data Protection

If we need to pass your personal data and information onto a ‘Third Party’ in relation to organising the funeral arrangements, we are not liable, and we do not accept responsibility for their own ‘hird Party’ Data Protection Policy. It is the ’Third Party’ own responsibility on how they securely use and store your personal data and information. You are within your rights to liaise with the ‘Third Party’ to obtain their Data Protection Policy.

Your Rights

Under theGeneral Data Protection Regulation (GDPR),you have the right:

  • To be informed of any information you request
  • To access your information
  • To rectification any incorrect information eg. wrong spelling, change of address, change of contact details
  • To erasure your personal data and information from our records (legal restrictions may apply)
  • To restrict processing of your personal data and information.This means that you request your personal data and information to be used only for a specific purpose
  • To object to any of your personal data and information being used eg. for marketing purposes
  • To object to any of your personal data and information being used in relation to automated decision-making and profiling

Cookies

Cookies are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Changes to Our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22nd May 2018.

Who Do I Complain To?

If you are not happy with how your request/s and your personal data and information have been handled, you can report to the Information Commissioner’s Office (ICO):-
Information Commissioner’s Office
Head Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone Number: 01625 545 745 (National rate) or 0303 123 1113 (Local rate)
www.ico.org.uk